TERMS AND CONDITIONS for www.willharrisphotography.co.uk



When using this website, you accept and agree to the Terms and Conditions laid out below. We reserve the right to change the Terms and Conditions at any time; it is your responsibility to check before ordering and using the website. If you do not accept the terms, you may not use the website.

‘We’ and ‘us’ refers to the owner of the website, Will Harris; ‘you’ refers to the user, client or viewer of our website. ‘The website’ refers to www.willharrisphotography.co.uk

  • Copyright

Unless otherwise stated all web content and images on this website are copyright of, Will Harris, and may not be copied, changed, redistributed or reproduced in any form without the written prior permission of the copyright holder, Will Harris. Unauthorised use will be treated as breach of copyright. Please read our Copyright Release for further details.

  • Use

We do not warrant that the website will be available at all times, error free or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. We shall not be liable for direct loss, incidental or consequential damages or expenses either for use of the website or unavailability of the website. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties’ claims.

  • Access

Some areas of the website may be accessible only by password. It is your responsibility to keep your password details confidential and access may be revoked by us at any time, without notice and without liability.

  • Advice

Advice given on the website is for guidance purposes only and should not be relied upon in making or refraining from making, any decisions. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • Changes to the website

We may make changes to the website at any time without prior notice or liability to you and no liability is accepted to you for any such changes.

  • Links to third party websites

The Website may include links to third party websites that are controlled and maintained by others. We have no control over the content of third-party websites or the services and products available from third-party websites. We are not liable for any direct or indirect damages or losses caused by your use of third-party websites. You assume full responsibility when you choose to follow any links on this website that lead to third-party websites.



All orders are processed as soon as possible after receipt; once an order for a custom product has been placed and emailed/printed it is not possible to cancel. We do not email estimated despatch times.

Production times for each product vary, estimated times are not given in the product description. Where if we print the product, we aim to despatch within thirty days, often sooner. Larger items which are printed by a supplier acting on our behalf may take longer and is not under our control. If you need your order urgently, or by a certain deadline, please email or phone first. We will do our very best to help you.

If for any reason a product cannot be supplied, or is not available, we will inform you as soon as possible and issue a full refund.


Custom made products, including all photographic images such as prints, canvas prints etc, are made to order and are not eligible for return under the distance selling regulations unless damaged or defective so please choose carefully. Full product descriptions, including whether it is a custom made item, are on the website under the menu heading ‘Buy – Product descriptions’.

We reserve the right to cancel an order should it be of questionable origin without explanation and issue a refund!

UK orders are accepted on receipt of online payment.

All prices include UK VAT where applicable.

For non UK destinations please email or phone so we can find the most cost effective method of shipping for your products. If you order products from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.



Devices such as computer monitors, tablets and phones all produce slightly different colours. Therefore, the printed colour may not look exactly the same as you see on your monitor screen, especially if your screen is not colour calibrated. Colours also vary slightly between products depending upon which inks and media are used. We aim to produce a pleasing, colour balanced product which is as close to the original as possible but we cannot guarantee an exact colour match with your screen or between different product types.

We make every effort to ensure you receive a high quality product but in the unlikely event of the product being unsatisfactory, please phone or email us within 48 hours and we will do everything possible to resolve the issue.


UK delivery charges (where applicable) are stated at the checkout before payment is taken.

Non UK delivery charges will be advised on request before accepting your order.

A notification of despatch will be sent by email, with a tracking number where available. Small items are normally sent by Royal Mail First Class, larger items may be sent by courier.


  • Digital content

Digital content is not eligible for return.

  • Custom products

Most items for sale on this site are custom made products. These include all photographic images such as prints, canvas prints and greetings cards, they are made to order and are not eligible for return under the Consumer Protection (Distance Selling) Regulations 2000. They may only be returned if damaged in transit or there is a manufacturing defect.

  • Other products

Where sales are covered by the distance selling regulations and are cancelled, such as books, the buyer is responsible for returning the goods to us at their own expense. We recommend you insure the goods while in transit as goods not received or received damaged will not be refunded.

  • Damages, returns and refunds

Please notify us of any damages or defects within 24 hours of receipt (so we can inform the carrier) by phone or email, see Contact page of our website. If the package requires a signature and is damaged please note that with the carrier at the time of delivery. We will contact you with a returns number and instructions on how to return. Returns will not be accepted without prior notification and a returns number.

Products for return must be sent within 7 days of receipt including the original packaging. It is your responsibility to wrap products adequately to prevent damage. We recommend that you obtain proof of posting and insurance as goods not received, or received damaged, will not be refunded. Your name, address, order number and returns number must be included in the package together with a description of the damage or defect. We will supply you with the return address.

A full refund, including original and reasonable return postage costs, will be issued on receipt of the products, subject to inspection and the goods being found damaged or defective. Damage suspected as malicious and deliberate will void our returns agreement and sales contract.

All sales are final, but in the unlikely event that we, or a supplier acting on our behalf, are unable to complete an order you will receive a full refund.

  • Incorrect fulfilment. If we send you the wrong photo or product we will refund or replace it free of charge.


We shall not be liable for direct loss, incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. We do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. We will keep you informed as to the progress of your order. This warranty does not affect your statutory rights.


  • Personal details

We take your right to privacy very seriously and your email address and personal details will never be sold or passed on to third parties.

Details held are those necessary to fulfil orders and contact you if necessary in relation to your order. Our paper and computer records are maintained in accordance with the Data Protection Act 1998.

  • Credit Card information

All credit or debit card payments made via this site are processed securely by PayPal. All of your payment details are processed directly via PayPal and we do not store, archive or make any copies of this information. PayPal’s privacy policy is available on their website. At the time of publication it is here https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

  • Other websites

This website contains links to other websites. We are not responsible for the privacy policies or practices of any third party. If you require any clarification of the terms and conditions in this document you may contact us via the Contact page on our website.

  • Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@willharrisphotography.co.uk

  • Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

  • Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@willharrisphotography.co.uk and send your item to: 1, Orchard Croft, Llandrinio, Powys. SY22 6US.

  • Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


Need help?

Contact us at sales@willharrisphotography.co.uk for questions related to refunds and returns.